Data Clean
Disclaimer: Given the nature of the project and reputation of firm in the global market, we do not have permission to disclose the name of the client and have consequently referred to them here as ctrl s.
About Client
xxxx is a leading global brokerage and investment group based in Hong Kong. It excels in equity broking, corporate finance, asset management, and research, providing deep market insights and high-quality analysis, especially in the Asia-Pacific region. ctrl s’s global network spans 21 locations across Asia, Australia, Europe, and the United States.
Background
- The company operates sophisticated data centers gloabally.
- In 2012, persistent server restarts causing service reliability issues and operational disruptions.
- Unplanned restarts impacted system uptime, data integrity, and security — critical for client transactions.
- Initial troubleshooting failed to resolve the issue until environmental factors were considered.
- A comprehensive deep clean of the data center was identified as necessary.
Solution
- Flexi onboarded to diagnose and resolve the issue.
- An independent site survey was conducted under Flexi experts*
- Exhaustive diagnostic tests identified the root cause: overheating due to obstructed airflow and dust buildup.
- Specialized cleaning protocols deployed for all critical assets.
- Comprehensive Cleaning covering floors, underfloor plenums, ceilings, and server racks.
- Thorough cleaning targeting dust as well as mettallic contaminants to prevent any sort of cooling inefficiencies and electrical shorts.
Note: Flexi experts have a minimum qualification of Certified Data Center Professional (CDCP), a globally recognized qualification for the Data Center Industry.
Impact
- 100% improvement in data center performance.
- Server restarts were fully eliminated.
- 100% improvement in server reliability and uptime.
- Critical round-the-clock financial operations and client services safeguarded.
- Proactive maintenance and environmental management reinforced for future resilience.
- Flexi remains xxxx trusted annual maintenance provider from 2012 till date.
